We at Westside drywall developed our business off a handshake and a hand written proposal – as technology evolved we concentrated on sharpening our skills on the trades we provide. With the help of Resource One we have been able to offer better services and more timely communication. Their staff is very knowledgeable about cutting edge materials that we couldn’t even scratch the surface on, with updating software, remote support, updating licensing, networking systems and just as simple as calling them and getting suggestions on improvements. Resource One gets our utmost respect and highest recommendations.

We at Legend Homes feel that Resource One is part of our family. It’s not just that they have provided our IT support for over 10 years, but also the exceptional service provided that makes them a valued contributor to our business. Each decision has been made as if our business were their own personal business, each project has been approached as if the outcome truly mattered no matter how small the request, and it’s all done in a prompt, friendly, and fun-loving manner.

As one of Resource One’s first customers, change in our companies has been vast. Through all of these changes we have always relied on their expertise to take care of all our major IT needs. Their responsiveness to issues, their overseeing of our IT growth and development and their can-do attitude have kept us on track. Resource One’s experts have allowed for a complete IT support network that has never lets us down; we would recommend their company to anyone.

The past 5 years, Resource One, Inc. has allowed me to single-handedly manage the IT infrastructure of the nation’s largest Retirement Community Builder, Colson & Colson General Contractor, Inc. When an issue requires elevation, or if I just need an extra hand or two, they are right there, an email or phone call away, and I *never *feel like I have to micro-manage them…once they take the reins I know the resolution will be swift and minimally intrusive to the end user. We have projects in almost every time zone around the world, so my support window is 24 hours, and ROI is crucial for a quick response to a Manager or Assistant with a problem affecting workflow on a 20 million dollar project. I’ve tried other local solutions, but they collectively fall flat… Resource One and their Managed Services have allowed me to boast minimal downtime, seamlessly adapt to new technologies, and to succeed as an “Army of One”, as well as keeping our job costs *low* and IT availability *high *in these days of a struggling economy, allowing us to continue our operations where similar businesses have failed.

Over two years ago, we selected Resource One for our IT support requirements for several reasons. The level of collective expertise of computers and networking among their engineers is very high. They are available for immediate support whenever urgent problems arise regardless of the day or time. As technology advances, they guide our IT growth to ensure we operate as efficiently and cost effectively as possible. Resource One repeatedly provides us with outstanding technical support, and always strives to educate us about the operation and maintenance of our systems. I wholeheartedly recommend Resource One to any organization seeking a proactive and professional IT support team.

QPL is a mid-sized manufacturing company and our IT infrastructure is the backbone of our organization. Currently we have four servers, over fifty workstations, multiple remote connections, a Blackberry server, and various pieces of networked manufacturing equipment. The complexity of our system and the number of users had outgrown our previous provider. We contracted Resource One to help get our network back under control. Resource One’s fast service, 24-hour remote monitoring and weekly visits keep all of our systems running smoothly. When there is a problem, Resource One is here immediately to solve it and get us back up and running. Turning over all our IT requirements to Resource One is one of the best decisions I made.

We are a midsized manufacturer with two plants, twelve servers and over one hundred seventy desktops. Because we prefer to handle most of the desktop and network administration issues ourselves, Resource One’s flexibility and willingness to work with us has been very gratifying. They have the broad range of knowledge and experience necessary to resolve our more difficult issues. Having them as a resource allows us to maintain a much smaller in house IT staff, with the assurance that they can step in when needed.

Resource One has been our “in house” IT Manager for over 5 years now and they have been a key player in our growth of the Pastini Restaurants. They has been a valued partner in the design, implementation and maintenance of our systems. Resource One personnel are very timely in their response to our needs and innovative in solving our IT problems – they are someone you need in your corner to succeed.

Pursuant to our recent discussions, I wanted to provide you with an analysis regarding the service provided to my law firm from Resource One. By way of brief summary, for years the law firm’s computer processing and server needs were handled by a different company. Throughout the years with that company we experienced extremely high cost and multiple shut downs with our computers resulting in lost revenue for our firm. After discussing our problems with several companies it became readily apparent the company previously handling our IT needs was contributing to many of the breakdowns through inefficiency, and lack of knowledge resulting in over charges.

As noted, we interviewed several companies to handle our IT requirements. Resource One presented us with a professional and cost efficient service plan semi-tailored to fit the needs of our firm. We have not been disappointed with the promises Resource One made during their presentation. Namely, almost instant access to a specialist dedicated to our firm, reasonable prices and help with predicting and alleviating future problems with our system. We are very pleased with the total package Resource One has offered us and the cost thereof. If you have any additional questions in this matter please feel free to contact me at any time. Otherwise, we continue to thank you for the excellent service.

With Resource One in charge of our IT matters, nothing seems to slip past them. They don’t just fix the problem, but are always seeking out items that can enhance the operation of our system. Throughout a difficult implementation of third-party practice management software, they have been proactive in seeking out the best solutions to our issues. Resource One allows us to concentrate on our business of providing innovative legal solutions for our clients. Resource One makes us money by allowing us to concentrate on our practice.

La Salle has had the pleasure of working with Resource One for over nine years under a Professional Services Agreement contract. Resource One has proven to be a reliable, cost-conscious partner in helping us maximize our investment in technology. I would highly recommend Resource One for any organization interested in outsourcing some or all of their IT Management needs.

St. Andrew Nativity School has teamed with Resource One for one year. During this time, they analyzed our system and created a very reliable and efficient one. In addition, they have an impressive response time to any issues they have arisen. Resource One has been a great partner and I would highly recommend them.

Resource One stepped in at a time of significant technical transitions for All God’s Children International. They quickly and professionally assessed our needs and provided sound, well reasoned, advice for strengthening technical processing, system integrity and security. Their staff are well trained, readily available, and communicate effectively without the technical jargon that can inhibit staff from utilizing IT resources. I highly recommend Resource One as a cost effective strategy for outsourcing technical support services.

The biggest thing Resource One provides me is peace of mind. We have very specialized, industry specific software that they were able to become proficient with- they literally learned it overnight

Over the years, our IT systems have grown really complex, with people working from the road and on Blackberries, a separate server for point-of-sale, and offices in two locations. All of this needs to work as one system. Resource One is the third IT company we’ve used, so it is with some perspective that I am able to say that they are extremely responsive and reliable. Most problems are solved immediately with a phone call. Bigger problems, requiring that a technician come to our winery, are dealt with appropriately – either same day if our system is crippled or a little longer if the problem is only a high frustration. And they find us great deals on equipment and licenses, thereby saving us huge amounts of time. I can recommend them to others in our industry without hesitation.

As a busy winery and small business, we need IT solutions fast and don't want to worry about paying too much. Resource One is not only reliable and quick to respond to our requests, but they work within our budget. A down network could delay shipments, slow our customer service and hinder the ability to process new orders. A simple call to Resource One and we're back on track again so we can concentrate on what we do best.

Our business relies heavily on reliable, up-to-date, and functional technology. That’s why we rely on Resource One. Their expertise, customer service and commitment to quality are unequaled and we could not run our mission-critical operations as smoothly and effectively without them. Resource One is in the business of keeping my business moving.

Resource One is the right partner for us when it comes to managing our IT. We trust them to keep our networks running and our data safe as we can’t afford downtime. When we have an issue we know that they are going to be there to help when we call and that is becoming rare in today’s world. With all of the things in our business that I have to worry about, it is nice that I trust Resource One to keep our network running smoothly.

Willakenzie Estate Winery has been a customer of Resource One for over 10 years. Although we are a small business, we have a fairly complex computer network to manage and Resource One has provided the level of service and sophistication we require. Particularly important to us is the 24x7 service provided by Resource One. The network can never go down and they have done a good job keeping it that way.

We are completely satisfied with our experience with Resource One. We have had other IT service providers in the past, and at times none at all. The ease of doing business with ROI is the best part. Whenever we have a problem, we know we can call or email, and someone will be right on it. Not only do they fix things, but they educate us along the way. We are never talked down to or made to feel that we are to blame for a problem or issue with our computers or server. We feel like valued customers at all times. And, we’ve experienced less downtime and faster repairs.

The knowledgeable team at Resource One is there for our IT needs. We feel confident that they are always available to answer our questions, have the knowledge to assist us, and respond quickly when needed. By offering innovative suggestions and thoroughly monitoring our equipment, there is great reassurance in knowing that Resource One is our technology support provider.

Without a dedicated IT person in the office, problems with our work stations or server would be a major disruption to our daily business. When there is a problem, fixing it is nearly a hands off process for the chamber thanks to Resource One. Not only have they provided excellent customer service, they have also provided educational opportunities for the local business community. Nearly 40 local business owners attended a free Windows 7 orientation workshop put on by Resource One. The Hillsboro Chamber of Commerce is happy to have them as members and recommend them for all of your IT needs.

Resource One has been our IT support provider for the past several years. They continually amaze me with their prompt and professional service. They quickly resolve problems with our server, computers, and other office equipment. Not only to they provide us with IT support for our office equipment, they also provide guidance in selecting office equipment and software packages. In addition to this, they often provide better deals for the equipment and software! Also, with one staff member (me) in charge of IT, it's nice to know that I have a dedicated team at Resource One to back me up. All of that said, I would highly recommend selecting Resource One as a service provider for a company that is in search of one.

I'm not an expert in the computer area...but I am an expert in the area of companies that sell you the moon and then disappear. Resource One is a first rate company. They do what they say they will do...when they say they will do it.

Resource One is wonderful. They are calm, cool, professional and personable. Their technical expertise is excellent, and they were patient while working with us to develop what we needed. I’m not a computer person, and I’ve realized I don’t have to understand computers —I just have to trust Resource One.