Testimonials
Building Trades
Resource One
Resource One has been a valued business partner for more than 4 years. Their attention to detail and seamless support has allowed us to focus on our business. They have been able to implement new systems & platforms over the years that have made our job easier and more efficient, thereby making us a stronger company.
Steve Cartales
President
Delta Fire, Inc.
Resource One
We at Legend Homes feel that Resource One is part of our family. It’s not just that they have provided our IT support for over 10 years, but also the exceptional service provided that makes them a valued contributor to our business. Each decision has been made as if our business were their own personal business, each project has been approached as if the outcome truly mattered no matter how small the request, and it’s all done in a prompt, friendly, and fun-loving manner.
Diane Jarvis
CFO
Legend Homes
Resource One
We at Westside drywall developed our business off a handshake and a hand written proposal – as technology evolved we concentrated on sharpening our skills on the trades we provide. With the help of Resource One we have been able to offer better services and more timely communication. Their staff is very knowledgeable about cutting-edge materials that we couldn’t even scratch the surface on, with updating software, remote support, updating licensing, networking systems and just as simple as calling them and getting suggestions on improvements. Resource One gets our utmost respect and highest recommendations.
Shirine Kernan
AP / AR
Westside Drywall & Insulation Inc
Resource One
As one of Resource One’s first customers, change in our companies has been vast. Through all of these changes we have always relied on their expertise to take care of all our major IT needs. Their responsiveness to issues, their overseeing of our IT growth and development and their can-do attitude have kept us on track. Resource One’s experts have allowed for a complete IT support network that has never lets us down; we would recommend their company to anyone.
Scott Zollinger
Senior Estimator
Ken Leahy Construction, Inc.
Resource One
The past 5 years, Resource One, Inc. has allowed me to single-handedly manage the IT infrastructure of the nation’s largest Retirement Community Builder, Colson & Colson General Contractor, Inc. When an issue requires elevation, or if I just need an extra hand or two, they are right there, an email or phone call away, and I never feel like I have to micro-manage them…once they take the reins I know the resolution will be swift and minimally intrusive to the end user. We have projects in almost every time zone around the world, so my support window is 24 hours, and ROI is crucial for a quick response to a Manager or Assistant with a problem affecting workflow on a 20 million dollar project. I’ve tried other local solutions, but they collectively fall flat… Resource One and their Managed Services have allowed me to boast minimal downtime, seamlessly adapt to new technologies, and to succeed as an “Army of One," as well as keeping our job costs low and IT availability high in these days of a struggling economy, allowing us to continue our operations where similar businesses have failed.
Doug Sparks
Information Systems Manager
Colson & Colson General Contractors
Wineries
Resource One
Over the years, our IT systems have grown really complex, with people working from the road and on Blackberries, a separate server for point-of-sale, and offices in two locations. All of this needs to work as one system. Resource One is the third IT company we’ve used, so it is with some perspective that I am able to say that they are extremely responsive and reliable. Most problems are solved immediately with a phone call. Bigger problems, requiring that a technician come to our winery, are dealt with appropriately – either same day if our system is crippled or a little longer if the problem is only a high frustration. And they find us great deals on equipment and licenses, thereby saving us huge amounts of time. I can recommend them to others in our industry without hesitation.
David Adelsheim
President
Adelsheim Vineyard
Resource One
As a busy winery and small business, we need IT solutions fast and don't want to worry about paying too much. Resource One is not only reliable and quick to respond to our requests, but they work within our budget. A down network could delay shipments, slow our customer service and hinder the ability to process new orders. A simple call to Resource One and we're back on track again so we can concentrate on what we do best.
Michel C. Ponzi
Director Of Operations / Principal
Ponzi Vineyards
Resource One
Our business relies heavily on reliable, up-to-date, and functional technology. That’s why we rely on Resource One. Their expertise, customer service and commitment to quality are unequaled and we could not run our mission-critical operations as smoothly and effectively without them. Resource One is in the business of keeping my business moving.
Allan Carter
Director of Sales & Marketing
Domaine Serene Vineyards & Winery
Resource One
Willakenzie Estate Winery has been a customer of Resource One for over 10 years. Although we are a small business, we have a fairly complex computer network to manage and Resource One has provided the level of service and sophistication we require. Particularly important to us is the 24/7 service provided by Resource One. The network can never go down and they have done a good job keeping it that way.
Bernard Lacroute
Owner
Willakenzie Estate Winery
Resource One
By partnering with Resource One we have been able to leverage their IT expertise and concentrate on what we do best – making and selling wine. They have provided top notch service and support from day one and are always just an email or phone call away. Their knowledgeable technicians walked us through an extremely complicated network upgrade and transition with almost no downtime on our system. In short, our network and work environment have been immensely streamlined and are much more productive than ever. I can emphatically recommend Resource One to anyone in our industry looking for an IT partner.
Robert Verant
Controller
Elk Cove Vineyards
Resource One
Resource One is the right partner for us when it comes to managing our IT. We trust them to keep our networks running and our data safe as we can't afford downtime. When we have an issue we know that they are going to be there to help when we call and that is becoming rare in today's world. With all of the things in our business that I have to worry about, it is nice that I trust Resource One to keep our network running smoothly.
Laurent Montalieu -- Principal
Solena Cellars
Domaine Danielle Laurent
Northwest Wine Company
Northwest Wine Company
Resource One
We are completely satisfied with our experience with Resource One. We have had other IT service providers in the past, and at times none at all. The ease of doing business with ROI is the best part. Whenever we have a problem, we know we can call or email, and someone will be right on it. Not only do they fix things, but they educate us along the way. We are never talked down to or made to feel that we are to blame for a problem or issue with our computers or server. We feel like valued customers at all times. And, we’ve experienced less downtime and faster repairs.
Annie Shull
Proprietor
Raptor Ridge Winery
Country Clubs
Resource One
Resource One has always provided exceptional service for each member of our
team. They have been proactive in managing our IT infrastructure and are
always available if an issue arises. I have personally worked with various
internal and external IT groups throughout my career and, I am very
impressed with the level of service Resource One has provided Waverley. Ken Puttman Controller Waverley Country Club
team. They have been proactive in managing our IT infrastructure and are
always available if an issue arises. I have personally worked with various
internal and external IT groups throughout my career and, I am very
impressed with the level of service Resource One has provided Waverley. Ken Puttman Controller Waverley Country Club
Manufacturing
Resource One
Quality Production Limited is a mid-sized manufacturing company and our IT infrastructure is the backbone of our organization. Currently we have four servers, over fifty workstations, multiple remote connections, a Blackberry server, and various pieces of networked manufacturing equipment. The complexity of our system and the number of users had outgrown our previous provider. We contracted Resource One to help get our network back under control. Resource One’s fast service, 24-hour remote monitoring and weekly visits keep all of our systems running smoothly. When there is a problem, Resource One is here immediately to solve it and get us back up and running. Turning over all our IT requirements to Resource One is one of the best decisions I made.
Tom Hauge
President
Quality Production Limited
Nonprofit
Resource One
Without a dedicated IT person in the office, problems with our work stations or server would be a major disruption to our daily business. When there is a problem, fixing it is nearly a hands-off process for the chamber thanks to Resource One. Not only have they provided excellent customer service, they have also provided educational opportunities for the local business community. Nearly 40 local business owners attended a free Windows 7 orientation workshop put on by Resource One. The Hillsboro Chamber of Commerce is happy to have them as members and recommend them for all of your IT needs.
Deanna Palm
President
Hillsboro Chamber of Commerce
Resource One
Resource One has been our IT support provider for the past several years. They continually amaze me with their prompt and professional service. They quickly resolve problems with our server, computers, and other office equipment. Not only to they provide us with IT support for our office equipment, they also provide guidance in selecting office equipment and software packages. In addition to this, they often provide better deals for the equipment and software! Also, with one staff member (me) in charge of IT, it's nice to know that I have a dedicated team at Resource One to back me up. All of that said, I would highly recommend selecting Resource One as a service provider for a company that is in search of one.
Larry Williams
Web/IT Manager
Oregon Entrepreneurs Network
Education
Resource One
La Salle has had the pleasure of working with Resource One for over nine years under a Professional Services Agreement contract. Resource One has proven to be a reliable, cost-conscious partner in helping us maximize our investment in technology. I would highly recommend Resource One for any organization interested in outsourcing some or all of their IT Management needs.
Matthew Winningham
Vice President of Finance
La Salle Catholic College Prep
Resource One
St. Andrew Nativity School has teamed with Resource One for one year. During this time, they analyzed our system and created a very reliable and efficient one. In addition, they have an impressive response time to any issues they have arisen. Resource One has been a great partner and I would highly recommend them.
Michael Parent
Business/Operations Manager
St Andrew Nativity School
Law Firms
Resource One
For years the law firm’s computer processing and server needs were handled by a different company. With that company we experienced extremely high cost and multiple shut downs resulting in lost revenue for our firm. After discussing our problems with several companies it became readily apparent the company previously handling our IT needs was contributing to many of the breakdowns through inefficiency, and lack of knowledge, resulting in over charges. We interviewed several companies to handle our IT requirements. Resource One presented us with a professional and cost efficient service plan semi-tailored to fit the needs of our firm. We have not been disappointed with the promises Resource One made during their presentation. Namely, almost instant access to a specialist dedicated to our firm, reasonable prices and help with predicting and alleviating future problems with our system. We are very pleased with the total package Resource One has offered us.
Dan Sato
Partner
VavRosky MacColl, PC
Resource One
McKanna Bishop Joffe & Arms, LLP could not be more pleased with the prompt,
thorough and efficient service we receive from Resource One, Inc. We are a
relatively small law office and we work for clients that cannot afford to
pay for a lot of fancy overhead costs. We are delighted to have found a
company that handles every computer problem we can throw at them with speed
and little to no interruption in our regular workday. We’re lawyers, not
computer whizzes. The great folks at Resource One let us do what we do best
and they take care of all our computer needs, working mostly in the
background, practically unnoticed by us. We’re extremely pleased to have
found this company. John Bishop Partner McKanna Bishop Joffe & Arms, LL
thorough and efficient service we receive from Resource One, Inc. We are a
relatively small law office and we work for clients that cannot afford to
pay for a lot of fancy overhead costs. We are delighted to have found a
company that handles every computer problem we can throw at them with speed
and little to no interruption in our regular workday. We’re lawyers, not
computer whizzes. The great folks at Resource One let us do what we do best
and they take care of all our computer needs, working mostly in the
background, practically unnoticed by us. We’re extremely pleased to have
found this company. John Bishop Partner McKanna Bishop Joffe & Arms, LL
Resource One
With Resource One in charge of our IT matters, nothing seems to slip past them. They don’t just fix the problem, but are always seeking out items that can enhance the operation of our system. Throughout a difficult implementation of third-party practice management software, they have been proactive in seeking out the best solutions to our issues. Resource One allows us to concentrate on our business of providing innovative legal solutions for our clients. Resource One makes us money by allowing us to concentrate on our practice.
Gregory E. Harris, Esq.
Harris & Bowker LLP
Accounting / CPA Firms
Resource One
The knowledgeable team at Resource One is there for our IT needs. We feel confident that they are always available to answer our questions, have the knowledge to assist us, and respond quickly when needed. By offering innovative suggestions and thoroughly monitoring our equipment, there is great reassurance in knowing that Resource One is our technology support provider.
Lisa R. Moore
President
Above All Accounting, Inc.
Retail
Resource One
Resource One is wonderful. They are calm, cool, professional and personable. Their technical expertise is excellent, and they were patient while working with us to develop what we needed. I’m not a computer person, and I’ve realized I don’t have to understand computers —I just have to trust Resource One.
Jude Dennis
Vice President & General Manager
Oregon Aero, Inc.
Restaurants
Resource One
Resource One has been our “in-house” IT Manager for over 5 years now and they have been a key player in our growth of the Pastini Restaurants. They has been a valued partner in the design, implementation and maintenance of our systems. Resource One personnel are very timely in their response to our needs and innovative in solving our IT problems – they are someone you need in your corner to succeed.
Peter M. Wingrove, CPA
VP of Finance
Pastini Pastaria Restaurants / MB Restaurants
Services / Other
Resource One
Over two years ago, we selected Resource One for our IT support requirements for several reasons. The level of collective expertise of computers and networking among their engineers is very high. They are available for immediate support whenever urgent problems arise regardless of the day or time. As technology advances, they guide our IT growth to ensure we operate as efficiently and cost effectively as possible. Resource One repeatedly provides us with outstanding technical support, and always strives to educate us about the operation and maintenance of our systems. I wholeheartedly recommend Resource One to any organization seeking a proactive and professional IT support team.
Kalle Merilo
Chief Financial Officer
Coe Auto Group / Speed's Towing
Resource One
Over the last several years the multiple locations of Tyler’s Automotive has
relied on the expertise of Resource One. The timely customer service and
expertise of Resource One, running multiple servers, desktops, industry
software combined with multiple off site backup servers has allowed us to
concentrate on servicing our customers. Resource one has become our go to
partner for support on all computers, printers, online communication
including smart phone e-mail exchange integration and online security. No
matter the question, I know the answer I get from Resource One, will have my
best interest in mind. A trusted partner! Tyler Ellenson President Tyler’s Automotive
relied on the expertise of Resource One. The timely customer service and
expertise of Resource One, running multiple servers, desktops, industry
software combined with multiple off site backup servers has allowed us to
concentrate on servicing our customers. Resource one has become our go to
partner for support on all computers, printers, online communication
including smart phone e-mail exchange integration and online security. No
matter the question, I know the answer I get from Resource One, will have my
best interest in mind. A trusted partner! Tyler Ellenson President Tyler’s Automotive
