# Resource One, Inc. > Resource One, Inc. is a locally owned managed IT services provider (MSP) in Beaverton, Oregon, founded in 1997 and serving the Portland metro, Salem and Bend. It offers flat-rate, month-to-month managed IT (ResourceIT Standard, Professional and Premium plans), cybersecurity with Managed Detection & Response, backup and disaster recovery, cloud and Microsoft 365, help desk and on-site support, vCIO planning and co-managed IT. Phone 503-640-5100, answered by a person Mon-Fri 8am-5pm Pacific, with 24/7 on-call support. Key facts: - Legal name: Resource One, Inc. (also written Resource One IT). Not related to other companies named Resource One. - Founded: 1997 by John Pavlik in Hillsboro, Oregon; independently owned. Headquarters moved to Beaverton after 25 years in Hillsboro. - Address: 6700 SW 105th Ave, Suite 312, Beaverton, OR 97008, USA. - Phone: +1 503-640-5100. Hours: Monday-Friday 8:00am-5:00pm Pacific; 24/7 on-call support for emergencies. - Leadership: John Pavlik (Founder & CEO), Harald Smit (President & COO), Shaun DaSilva (Service Manager), Bethany Leslie (Office Manager). - Service area: Portland, Beaverton, Hillsboro, Tigard, Tualatin, Lake Oswego, Wilsonville, Gresham, Clackamas, Vancouver WA, Salem and the Willamette Valley, Bend and Central Oregon; technicians based in Salem and Bend; multi-location clients beyond Oregon. - Pricing: flat monthly fee scoped to the environment; month-to-month agreements with 30 days' notice; no annual or multi-year contracts. - Every plan includes 24/7 monitoring, patching and maintenance, help desk access, hardware and software auditing, monthly executive reports and documentation, system warranty reports, Managed Detection & Response, and antispam with Advanced Threat Protection. Professional adds unlimited remote support, named support reps, managed security suite, firewall, network and Wi-Fi management, Microsoft 365 administration, a virtual CIO and backup recovery services; Premium adds unlimited onsite support, chat support, after-hours coverage for critical systems and priority response. - Industries: construction and trades, manufacturing, wineries, engineering, legal, accounting and finance, nonprofits, schools, hospitality, automotive, agriculture, professional services. - Track record: average client tenure 14+ years; average staff tenure 8+ years; 300,000+ support issues resolved; client satisfaction score published live on the home page. - Security practices: client data is not hosted on Resource One systems; MFA on every platform; background-checked staff; every remote session logged. - Technology partners: Microsoft, Dell, Lenovo, HPE/Aruba, SonicWall, Sophos, Datto, Axcient, Commvault, Barracuda, Eaton, LucidLink. - Memberships: Washington County, Beaverton Area, Tigard, Chehalem Valley and Bend chambers of commerce. - Profiles: Google Business Profile https://maps.google.com/?cid=6012798902788578301 ; LinkedIn https://www.linkedin.com/company/resource-one-inc./ ; Yelp https://www.yelp.com/biz/resource-one-inc-beaverton ; BBB https://www.bbb.org/us/or/beaverton/profile/information-technology-services/resource-one-inc-1296-22586286 ## Company - [About Resource One](https://www.roinc.com/about): History since 1997, leadership team, facts block, chamber memberships. - [Clients and industries](https://www.roinc.com/clients): Client stories and the industries served. - [How Resource One secures itself](https://www.roinc.com/security): The company's own security practices: no client data hosted, MFA everywhere, logged remote sessions. - [Support](https://www.roinc.com/support): How clients reach the help desk; hours and after-hours coverage. - [Free IT review](https://www.roinc.com/free-it-review): The no-obligation starting point for new clients. - [Managed IT for owners, CFOs and IT directors](https://www.roinc.com/decision-makers): What each decision maker needs from a managed IT partner, with the questions to ask any provider. - [Careers](https://www.roinc.com/careers): How Resource One hires. ## Services - [Managed IT services (ResourceIT plans)](https://www.roinc.com/managed-services): What Standard, Professional and Premium include; flat monthly fee, month-to-month. - [Cybersecurity services](https://www.roinc.com/data-security): Managed Detection & Response, email security, patching, MFA, security awareness training. - [Backup and disaster recovery](https://www.roinc.com/backup-disaster-recovery): Monitored backups, tested restores, recovery planning. - [Cloud and Microsoft 365](https://www.roinc.com/cloud-services): Microsoft 365 administration, migrations, licensing and secure remote work. - [IT help desk, on-site support and consulting](https://www.roinc.com/it-support-consulting): Local technicians, named support reps, project scoping. - [vCIO services](https://www.roinc.com/vcio-services): Technology planning, budgeting and vendor strategy for leadership teams. ## Locations - [Managed IT services and IT support in Portland](https://www.roinc.com/it-support-portland): For businesses across the Portland metro, with team members in the city. - [Managed IT services and IT support in Beaverton](https://www.roinc.com/it-support-beaverton): Headquarters city; on-site help across Washington County. - [Managed IT services and IT support in Hillsboro](https://www.roinc.com/it-support-hillsboro): Where the company started; Washington County businesses. - [Managed IT services and IT support in Tigard and Tualatin](https://www.roinc.com/it-support-tigard-tualatin): The Highway 217 and I-5 corridor, minutes from the office. - [Managed IT services and IT support in Salem](https://www.roinc.com/it-support-salem): Salem and the Willamette Valley, with a team member based in Salem. - [Managed IT services and IT support in Bend](https://www.roinc.com/it-support-bend): Bend and Central Oregon, with a team member based in Bend. ## Guides: start here All guides are free, written for business owners and managers, and reviewed by Harald Smit, President & COO. - [What Are Managed IT Services? A Plain-English Guide for Small Businesses](https://www.roinc.com/resources/what-are-managed-it-services): What managed IT services actually include, how they differ from break/fix support, what they cost, and how to tell if your business is ready for an MSP. - [How Much Do Managed IT Services Cost in 2026? Pricing Models Explained](https://www.roinc.com/resources/how-much-do-managed-it-services-cost): What managed IT really costs in 2026: typical per-device and per-user pricing, what drives quotes up or down, and how to compare proposals apples to apples. - [How to Choose a Managed Service Provider: The Twelve Questions That Sort Them](https://www.roinc.com/resources/how-to-choose-a-managed-service-provider): MSPs demo alike and deliver differently: the twelve questions that separate them, the answers to listen for, and the reference call that tells you everything. - [Co-Managed IT Explained: When Your IT Person Needs a Team Behind Them](https://www.roinc.com/resources/co-managed-it-explained): What co-managed IT is, the growing businesses it fits, how the split of duties works in practice, and what it costs relative to hiring or fully outsourcing. - [What Is a vCIO? Strategic Technology Leadership Without the Executive Salary](https://www.roinc.com/resources/what-is-vcio): What a virtual CIO actually does (planning, budgeting, vendor strategy, risk decisions), who needs one, and how to tell real vCIO service from a sales meeting. - [The Hidden Cost of Reactive IT: Why the Cheap Model Is the Expensive One](https://www.roinc.com/resources/hidden-cost-reactive-it): Break/fix IT looks cheap until you count what it actually costs: downtime, emergency rates, deferred maintenance, and the incentive problem underneath it all. - [Eight Signs Your Portland Business Has Outgrown Break-Fix IT](https://www.roinc.com/resources/signs-portland-business-outgrown-break-fix-it): Break-fix IT works until it doesn't. Eight signs a Portland-area business has crossed that line, what staying costs, and what switching to managed IT involves. - [IT Service Levels: What Response Times to Expect (and What the Fine Print Means)](https://www.roinc.com/resources/it-service-level-expectations-guide): How IT service levels actually work: response vs. resolution, severity tiers, realistic benchmarks for SMB support, and the SLA questions to ask before signing. - [Antivirus vs. EDR vs. XDR vs. MDR: What the Letters Mean and What You Actually Need](https://www.roinc.com/resources/antivirus-edr-xdr-mdr-comparison): EDR vs. MDR vs. XDR vs. antivirus in plain English: what each one does, how they differ, and which a small business needs. EDR is a tool; MDR is people. - [Buying MDR: What a Managed Detection and Response Service Actually Includes](https://www.roinc.com/resources/managed-detection-response-guide): MDR is the night shift you can't staff: what the service actually does, what a real SOC includes, the pricing shape, and the questions that expose pretenders. - [What Is MFA? Multi-Factor Authentication Explained for Business Owners](https://www.roinc.com/resources/what-is-mfa-multi-factor-authentication): How multi-factor authentication works, why passwords alone fail, which MFA methods are strongest, and how to roll MFA out without a staff revolt. - [Ransomware 101: How Attacks Actually Happen and How Small Businesses Prepare](https://www.roinc.com/resources/ransomware-guide-small-business): How ransomware attacks unfold step by step, why small businesses are targeted, what recovery really costs, and the defenses that actually matter. - [Business Email Compromise: The Scam That Costs Small Businesses the Most](https://www.roinc.com/resources/business-email-compromise-explained): How business email compromise works, the five variants aimed at SMBs, why it beats technical defenses, and the verification rules that shut it down. - [The One-Page Incident Response Plan Every Small Business Should Have](https://www.roinc.com/resources/incident-response-plan-small-business): You don't need a binder. You need one page: who to call in what order, who decides, the first moves for common incidents, and where the page lives. - [Cyber Insurance Requirements in 2026: What Carriers Expect Before They'll Cover You](https://www.roinc.com/resources/cyber-insurance-requirements-checklist): The security controls cyber insurance carriers now require (MFA, EDR, backups, training), why the questions got strict, and how to prepare for renewal. - [Why Cyber Insurance Claims Get Denied (and How to Make Sure Yours Pays)](https://www.roinc.com/resources/why-cyber-insurance-claims-get-denied): Why cyber insurance claims get denied or cut: untrue application answers, lapsed controls, late notice, sublimits and exclusions, and how to avoid each one. - [CMMC 2.0 for Oregon Manufacturers: What Defense Suppliers Need Before the Next Contract](https://www.roinc.com/resources/cmmc-compliance-oregon-manufacturers): CMMC 2.0 is now in Department of Defense contracts. What Oregon machine shops and electronics suppliers need for Level 1 and Level 2, and how to get there. - [The Oregon Consumer Privacy Act for Small Businesses (and the Breach Law That Applies to Everyone)](https://www.roinc.com/resources/oregon-consumer-privacy-act-small-business): Who the Oregon Consumer Privacy Act covers, the rights it gives customers, what changed in 2026, and the breach-notice law every Oregon business must follow. - [SEC Cybersecurity Rules for Investment Advisers and Broker-Dealers: What a Portland Firm Needs in Place](https://www.roinc.com/resources/sec-cybersecurity-rules-investment-advisers): What the SEC's amended Regulation S-P requires of RIAs and broker-dealers: an incident response program, 30-day client notice, vendor oversight. How to comply. - [Does Microsoft 365 Back Up Your Data? (Mostly No: Here's What It Actually Does)](https://www.roinc.com/resources/does-microsoft-365-back-up-your-data): Microsoft 365 keeps its service running, but protecting your data is your job. What Microsoft actually covers, where the gaps are, and what to do about them. - [RTO and RPO: The Two Numbers That Decide Your Worst Day](https://www.roinc.com/resources/rto-rpo-explained): Recovery time and recovery point objectives in plain English: what each number means, how to set yours honestly, and how they dictate what backup to buy. - [IT Support in Portland: What Local Businesses Should Expect to Pay](https://www.roinc.com/resources/it-support-portland-cost-guide): Real-world managed IT pricing for Portland-metro businesses: the honest per-user ranges, what moves a local quote up or down, and the in-house comparison. - [Why Response Time Matters: The Honest Case for Locally Staffed IT](https://www.roinc.com/resources/locally-staffed-it-response-time): When local IT staffing genuinely matters and when it doesn't: the remote-fix reality, the hands-on-hardware exceptions, and the accountability difference. - [Preparing Your Business IT for Pacific Northwest Ice Storms and Winter Outages](https://www.roinc.com/resources/pnw-ice-storm-business-it-guide): A pre-season IT checklist for PNW winter storms: power protection, internet failover, the work-from-home surge, and the communication plan for day one. - [The Cascadia Question: What IT Preparedness Actually Looks Like](https://www.roinc.com/resources/cascadia-earthquake-it-preparedness): A calm look at Cascadia earthquake preparedness for business IT: out-of-region backups, honest recovery objectives, and the plan that survives no power. - [The Business Owner's Guide to IT (Without Becoming an IT Person)](https://www.roinc.com/resources/it-guide-business-owners): What a business owner actually needs to know about IT: the five questions to ask, the risks worth your attention, and what to delegate with confidence. ## Topic hubs - [All guides](https://www.roinc.com/resources/): the full library, filterable by topic. - [Backup & Recovery](https://www.roinc.com/resources/topic-backup-recovery): Backups that restore, recovery objectives that mean something, and continuity planning sized for real businesses. - [Cloud & Microsoft 365](https://www.roinc.com/resources/topic-cloud-microsoft-365): Getting real value from Microsoft 365 and the cloud: migrations, licensing, security, and day-to-day usability. - [Compliance & Insurance](https://www.roinc.com/resources/topic-compliance-insurance): Cyber insurance, compliance requirements, and the documentation that keeps both from becoming emergencies. - [Cybersecurity](https://www.roinc.com/resources/topic-cybersecurity): Plain-English guides to protecting your business: email security, ransomware, MFA, monitoring, and the habits that matter more than products. - [IT Strategy](https://www.roinc.com/resources/topic-it-strategy): Planning, budgeting, and lifecycle guides for businesses that want technology decisions made on purpose. - [Local](https://www.roinc.com/resources/topic-local): IT support across the Portland metro, Salem, Bend, and the Pacific Northwest, city by city, honestly. - [Managed IT](https://www.roinc.com/resources/topic-managed-it): What managed IT services are, what they cost, and how to judge whether a provider is actually doing the job. ## Optional Every other guide, by topic. ### Backup & Recovery - [Air-Gapped Backups: When Unplugged Is Still the Strongest Word in Security](https://www.roinc.com/resources/air-gapped-backups-explained) - [Backing Up Your SaaS Applications: The Data Everyone Assumes Someone Else Protects](https://www.roinc.com/resources/saas-backup-strategy-guide) - [Backup Monitoring: Who Finds Out When Last Night's Backup Failed?](https://www.roinc.com/resources/backup-monitoring-alerting-guide) - [Backup Retention: How Long to Keep Backups (and Why 'Longer' Isn't Always Better)](https://www.roinc.com/resources/backup-retention-policy-guide) - [Business Continuity vs. Disaster Recovery: What's the Difference?](https://www.roinc.com/resources/business-continuity-vs-disaster-recovery) - [Cloud Backup vs. Cloud Storage: The Difference That Bites in a Crisis](https://www.roinc.com/resources/cloud-backup-vs-cloud-storage) - [From Ad-Hoc Tests to a Recovery Testing Program: Structure, Evidence, Ownership](https://www.roinc.com/resources/backup-recovery-testing-program) - [How Often Should You Test Your Backups? (More Than Never, Less Than You Fear)](https://www.roinc.com/resources/how-often-should-backups-be-tested) - [Immutable Backups: The Copy Ransomware Can't Touch](https://www.roinc.com/resources/immutable-backups-explained) - [One Backup Strategy for Desktops, Servers, and Cloud: Drawing the Coverage Map](https://www.roinc.com/resources/desktop-server-cloud-backup-strategy) - [Ransomware Recovery Readiness: The Twelve-Question Self-Audit](https://www.roinc.com/resources/ransomware-recovery-readiness-guide) - [Testing Your Business Continuity Plan: The Drill Beats the Document](https://www.roinc.com/resources/business-continuity-plan-testing-guide) - [The Disaster Recovery Runbook: Instructions Your Worst Day Can Actually Follow](https://www.roinc.com/resources/disaster-recovery-runbook-guide) ### Cloud & Microsoft 365 - [App Consent: The Permission Screen Everyone Clicks Through (and Shouldn't)](https://www.roinc.com/resources/cloud-identity-application-consent-guide) - [Big Files, Many Offices: Collaboration Patterns for Distributed Teams](https://www.roinc.com/resources/distributed-teams-large-files) - [Cloud Cost Optimization: Why the Bill Only Grows (and How to Push Back)](https://www.roinc.com/resources/cloud-cost-optimization-guide) - [Cloud Migration Planning: The Questions to Answer Before You Move Anything](https://www.roinc.com/resources/cloud-migration-planning-guide) - [Conditional Access: The Sign-In Policy Engine You Already Own](https://www.roinc.com/resources/conditional-access-business-guide) - [Email Retention: Deciding What Your Inbox History Keeps (and Quietly Deletes)](https://www.roinc.com/resources/business-email-retention-guide) - [Microsoft 365 External Sharing: Collaboration Without Leaving the Doors Open](https://www.roinc.com/resources/microsoft-365-external-sharing-guide) - [Microsoft 365 Retention Policies vs. Backup: Different Tools, Different Questions](https://www.roinc.com/resources/microsoft-365-retention-vs-backup) - [Protecting OneDrive for Business: The Folder Everyone's Work Actually Lives In](https://www.roinc.com/resources/protecting-onedrive-for-business) - [Protecting SharePoint Online: Guarding the Company's Shared Brain](https://www.roinc.com/resources/protecting-sharepoint-online-data) - [SaaS Governance: Getting a Grip on All Those Subscriptions](https://www.roinc.com/resources/software-as-a-service-governance-guide) - [SharePoint Information Architecture: Building It So People Can Find Things](https://www.roinc.com/resources/sharepoint-governance-guide) - [Teams Governance: Order Without Killing the Thing People Like About It](https://www.roinc.com/resources/teams-governance-guide) - [The Microsoft 365 Licensing Review: Finding the Money Hiding in Your Tenant](https://www.roinc.com/resources/microsoft-365-licensing-review-guide) - [The Microsoft 365 Security Settings Most Businesses Never Touch](https://www.roinc.com/resources/microsoft-365-security-settings-businesses-should-review) - [Where Does Teams Data Actually Live? Protecting the App Everyone Works In](https://www.roinc.com/resources/microsoft-teams-data-protection) - [Why Is Cloud File Sharing So Slow? (It Doesn't Have to Be)](https://www.roinc.com/resources/cloud-file-sharing-performance) - [Windows 11 for Business: Migrating Calmly After the Windows 10 Deadline](https://www.roinc.com/resources/windows-11-business-migration-guide) - [Working With Big Files Without the VPN: Retiring the Remote File-Server Ritual](https://www.roinc.com/resources/large-file-collaboration-without-vpn) ### Compliance & Insurance - [Cyber Insurance Renewal: The 90-Day Preparation That Pays for Itself](https://www.roinc.com/resources/cyber-insurance-renewal-preparation) - [Records Retention: How Long to Keep Business Records (and When to Let Go)](https://www.roinc.com/resources/records-retention-schedule-guide) - [Security Policy Exceptions: Managing the 'Yes, But' List](https://www.roinc.com/resources/cybersecurity-policy-exception-guide) - [Vendor Risk Management for Small Business: Your Security Is Now a Team Sport](https://www.roinc.com/resources/vendor-risk-management-small-business) ### Cybersecurity - [Building Layered Email Security in Microsoft 365: The Concrete Version](https://www.roinc.com/resources/layered-email-security-microsoft-365) - [Business Wi-Fi Security: Beyond the Password on the Whiteboard](https://www.roinc.com/resources/wireless-network-security-guide) - [DNS and Domain Security: Protecting the Name Everything Else Depends On](https://www.roinc.com/resources/dns-domain-security-guide) - [Data Classification for Small Business: Three Buckets, Not Thirty Labels](https://www.roinc.com/resources/business-data-classification-guide) - [Data Loss Prevention: Keeping the Sensitive Stuff From Walking Out](https://www.roinc.com/resources/data-loss-prevention-business-guide) - [Device Encryption: The Setting That Decides Whether a Lost Laptop Is a Breach](https://www.roinc.com/resources/device-encryption-business-guide) - [Executive Impersonation: When 'the CEO' Emails Asking for a Favor](https://www.roinc.com/resources/executive-impersonation-attacks) - [Firewall Management: The Guard at the Door Needs Managing Too](https://www.roinc.com/resources/firewall-management-business-guide) - [From Training to Program: Building Security Awareness That Runs Itself](https://www.roinc.com/resources/security-awareness-program-guide) - [How to Spot a Phishing Email: 10 Red Flags Anyone Can Check](https://www.roinc.com/resources/how-to-spot-a-phishing-email) - [Inside EDR: What Endpoint Detection and Response Actually Does All Day](https://www.roinc.com/resources/endpoint-detection-response-explained) - [Installing Software Safely: The Deployment Discipline for Small Business](https://www.roinc.com/resources/secure-software-deployment-guide) - [Least Privilege: Everyone Gets Exactly What Their Job Needs](https://www.roinc.com/resources/least-privilege-business-guide) - [Managing the Browser: Securing the App Where All the Work Happens](https://www.roinc.com/resources/secure-browser-management-guide) - [Mobile Device Management: Company Data on Phones Without the Drama](https://www.roinc.com/resources/mobile-device-management-guide) - [Modern Email Security: The Five Layers Between an Attacker and Your Inbox](https://www.roinc.com/resources/modern-email-security-layers) - [Network Segmentation: Why Your Office Shouldn't Be One Big Room](https://www.roinc.com/resources/network-segmentation-small-business) - [Password Managers for Business: Why, Which Kind, and How to Roll One Out](https://www.roinc.com/resources/password-manager-business-guide) - [Passwordless Authentication: The Beginning of the End for Passwords](https://www.roinc.com/resources/passwordless-authentication-guide) - [Patch Management: The Boring Discipline That Closes Most Doors](https://www.roinc.com/resources/patch-management-critical-business) - [Privileged Access: Why Nobody Should Do Their Day Job as an Admin](https://www.roinc.com/resources/privileged-access-management-guide) - [Ransomware: The First 72 Hours, Hour by Hour](https://www.roinc.com/resources/ransomware-first-72-hours) - [Running Your First Incident Response Tabletop: A Script for the Worst Tuesday](https://www.roinc.com/resources/incident-response-tabletop-exercise) - [SPF, DKIM, and DMARC: Stopping Criminals From Sending Email as You](https://www.roinc.com/resources/email-authentication-spf-dkim-dmarc-guide) - [Secure Remote Access: Letting People In Without Leaving the Door Open](https://www.roinc.com/resources/secure-remote-access-guide) - [Security Awareness Training That Actually Works (and Isn't Annual Slideshow Theater)](https://www.roinc.com/resources/cybersecurity-awareness-training-guide) - [Security Cameras on the Business Network: The Watchers Need Watching](https://www.roinc.com/resources/security-camera-network-guide) - [Security Escalation: Deciding at 2 A.M. Who Gets Woken Up, and For What](https://www.roinc.com/resources/security-operations-escalation-guide) - [Security Logging & Monitoring for Small Business: Seeing What Happened, and When It Matters](https://www.roinc.com/resources/security-logging-monitoring-guide) - [The Employee Offboarding IT Checklist: Same Day, Every Time, No Exceptions](https://www.roinc.com/resources/employee-offboarding-it-checklist) - [The Identity Recovery Plan: When the Account System Itself Is the Casualty](https://www.roinc.com/resources/identity-recovery-plan-guide) - [Threat Hunting: Looking for the Intruder Who Didn't Trip the Alarm](https://www.roinc.com/resources/threat-hunting-explained) - [Vulnerability Management: Finding the Holes Before Someone Else Does](https://www.roinc.com/resources/vulnerability-management-guide) - [What Actually Happens During a 2 A.M. Cyberattack (With and Without Coverage)](https://www.roinc.com/resources/two-am-cyber-attack-response) - [Why 24/7 Security Monitoring Matters (Attackers Read Your Business Hours)](https://www.roinc.com/resources/why-24-hour-security-monitoring-matters) - [Why Smart People Click Phishing Emails (It Was Never About Intelligence)](https://www.roinc.com/resources/why-employees-click-phishing) - [Zero Trust for Small Business: The Useful Idea Under the Buzzword](https://www.roinc.com/resources/zero-trust-for-small-business) ### IT Strategy - [Annual IT Planning: A One-Afternoon Process That Prevents a Year of Surprises](https://www.roinc.com/resources/annual-it-planning-guide) - [Cybersecurity Numbers a Business Leader Can Actually Use](https://www.roinc.com/resources/cybersecurity-metrics-leadership-guide) - [Does Your Business Need a Backup Internet Connection? The Ten-Minute Decision](https://www.roinc.com/resources/business-internet-redundancy-guide) - [Hardware Warranties: The Coverage Everyone Buys and Nobody Tracks](https://www.roinc.com/resources/hardware-warranty-lifecycle-guide) - [How to Build an IT Budget That Survives the Year](https://www.roinc.com/resources/how-to-create-business-it-budget) - [How to Calculate What IT Downtime Actually Costs Your Business](https://www.roinc.com/resources/how-to-calculate-cost-of-it-downtime) - [How to Evaluate a Technology Vendor: The Questions That Predict the Relationship](https://www.roinc.com/resources/technology-vendor-selection-guide) - [IT Due Diligence for Mergers & Acquisitions: What to Check Before You Sign](https://www.roinc.com/resources/it-due-diligence-mergers-acquisitions) - [IT Policies for Small Business: The Five That Matter and How to Keep Them Short](https://www.roinc.com/resources/it-policy-framework-small-business) - [Internet Failover: Making the Backup Connection Actually Take Over](https://www.roinc.com/resources/internet-failover-business-guide) - [Technology Lifecycle Planning: Replacing Things on Purpose](https://www.roinc.com/resources/technology-lifecycle-planning-guide) - [The AI Acceptable Use Policy: One Page for the Tools Everyone's Already Using](https://www.roinc.com/resources/ai-acceptable-use-policy) - [The CFO & Controller's Guide to Technology Risk](https://www.roinc.com/resources/it-guide-cfo-controller) - [The IT Manager's Guide to Co-Managed IT: Keeping Control While Getting Backup](https://www.roinc.com/resources/it-guide-it-managers-co-managed) - [The Incident Communication Plan: Who Says What When Systems Are Down](https://www.roinc.com/resources/incident-communication-plan-guide) - [The Office Manager's Guide to IT (You're Already Running It. Here's the Playbook)](https://www.roinc.com/resources/it-guide-office-managers) - [The Office Move IT Checklist: Technology Planning From Lease to Opening Day](https://www.roinc.com/resources/office-move-it-checklist) - [The Technology Standards Catalog: Deciding Once Instead of Every Time](https://www.roinc.com/resources/technology-standards-catalog-guide) - [Which IT Project First? A Prioritization Method That Ends the Debate](https://www.roinc.com/resources/technology-project-prioritization-guide) ### Local - [Business Technology on the 217 Corridor: Notes From Tigard and Tualatin](https://www.roinc.com/resources/it-support-tigard-corridor) - [IT Support Across Clackamas County: One County, Five Different Economies](https://www.roinc.com/resources/it-support-clackamas-county) - [IT Support in Gresham: The East Metro Deserves West-Side Standards](https://www.roinc.com/resources/it-support-gresham-east-metro) - [IT Support in Vancouver, WA: One Metro, Two States, No Excuses](https://www.roinc.com/resources/it-support-vancouver-wa) - [Notes From Our Hometown: Technology for Beaverton Businesses](https://www.roinc.com/resources/it-support-beaverton-hometown) - [Running a Business in Bend: IT Notes From This Side of the Pass](https://www.roinc.com/resources/it-support-bend-central-oregon) - [Running a Business in the Silicon Forest's Shadow: An IT Field Guide for Hillsboro](https://www.roinc.com/resources/it-support-hillsboro-washington-county) - [What Salem Businesses Should Expect From an IT Provider](https://www.roinc.com/resources/it-support-salem-capital) ### Managed IT - [Endpoint Management: Every Computer Configured On Purpose](https://www.roinc.com/resources/endpoint-management-business-guide) - [How Remote Monitoring Actually Prevents Downtime (Five Real Saves)](https://www.roinc.com/resources/remote-monitoring-prevents-downtime) - [How to Write a Help Desk Ticket That Gets Fixed Fast](https://www.roinc.com/resources/help-desk-ticket-quality-guide) - [IT Asset Visibility: You Can't Protect What Nobody Wrote Down](https://www.roinc.com/resources/it-asset-visibility-guide) - [IT Change Management for Small Business: How Not to Break Friday](https://www.roinc.com/resources/it-change-management-guide) - [IT Documentation: The Knowledge Your Business Should Own, Not Borrow](https://www.roinc.com/resources/it-documentation-standards-guide) - [Managed IT for Accounting Firms: Built for Busy Season](https://www.roinc.com/resources/managed-it-services-accounting-firms) - [Managed IT for Architecture & Engineering Firms: Big Files, Tight Deadlines](https://www.roinc.com/resources/managed-it-services-architecture-engineering) - [Managed IT for Construction: From the Office to the Job Site](https://www.roinc.com/resources/managed-it-services-construction) - [Managed IT for Financial Services Firms: Where Compliance Meets Uptime](https://www.roinc.com/resources/managed-it-services-financial-services) - [Managed IT for Law Firms: What Practices Actually Need](https://www.roinc.com/resources/managed-it-services-law-firms) - [Managed IT for Manufacturers: Keeping the Floor Running](https://www.roinc.com/resources/managed-it-services-manufacturing) - [Managed IT for Nonprofits: Stretching Every Dollar Without Stretching Your Luck](https://www.roinc.com/resources/managed-it-services-nonprofits) - [Server Room Environmental Monitoring: Heat and Water Don't Send Tickets](https://www.roinc.com/resources/server-room-environmental-monitoring-guide) - [Ten Questions to Ask Your IT Provider Every Quarter](https://www.roinc.com/resources/quarterly-questions-for-it-provider) - [The New-Hire IT Onboarding Checklist: Working by 9 a.m. on Day One](https://www.roinc.com/resources/it-onboarding-checklist-new-employees) - [UPS Maintenance: The Battery That Saves You Is Quietly Dying](https://www.roinc.com/resources/ups-battery-maintenance-guide) - [What a 50-Employee Business Should Expect From Its IT Provider](https://www.roinc.com/resources/what-should-a-50-employee-business-expect-from-it-provider) - [What a Useful IT Quarterly Business Review Actually Covers](https://www.roinc.com/resources/quarterly-business-review-it-guide)