Get VoIP-ready for the holidays

Small business owners understand the nuisance that comes with the holiday season. Fortunately, Voice over Internet Protocol (VoIP) systems offer numerous cloud-enabled features that ought to help you handle large volumes of calls and cover periods when you are closed throughout the shopping season. However, if you don’t optimize their utility, you may run into […]

Expand your VoIP mobile capabilities

Remote work policies require companies to expand their communication capabilities. Many businesses aim to increase productivity and improve customer service by turning to a VoIP solution. There are several factors which will make your VoIP more mobile, while ensuring both your customers and employees remain satisfied and can communicate hassle-free. To cater to your out-of-office […]

Engaging on-hold messages via VoIP

When transitioning from traditional phone systems to Voice over Internet Protocol (VoIP) solutions, people often overlook the way calls are put on hold. However, doing so means losing opportunities since how customers are put on hold influences whether they wait patiently on the line or hang up. When an operator asks a client for permission […]

Here’s how your business communications system works

Many businesses still rely heavily on landline telephones, which remain one of the first points of contact businesses have with their customers. With the marriage of traditional telephony and digital connectivity comes a more affordable and more reliable option: internet phones. Is this the option for your business? Read on to find out. Different phone […]

Steps to cloud-based unified communications

Moving your business’s resources to the cloud is quickly becoming the mainstream formula for success. But this comes with certain risks and requires careful planning. Your organization’s unified communications system (UC) is no exception and can be more challenging than moving other functions. To better ensure a trouble-free experience, take note of these steps. Opt […]

Choosing the ideal VoIP provider

Communicating with people via tablet, mobile phone, or laptop has never been easier. Thanks to progressively faster and more stable internet connections, Voice over Internet Protocol (VoIP) services have become a more accessible and cheaper alternative to conventional phone calls. Entrepreneurs have seen its potential, and are using this technology for business. Your company may […]

Evaluating the total cost of VoIP systems

When investing in VoIP phone systems, cost is always an important factor to consider. No matter what features it’s bundled with, a phone system that easily puts you over budget isn’t worth investing in. That’s why it’s important to evaluate the total cost of ownership (TCO) of VoIP systems. What is TCO? TCO is the […]

Enabling remote work with VoIP

Productivity levels tend to go down when the job is too stressful or commutes are too long. So, what can you do to get your employees to be more productive? Remote work strategies enabled by cutting-edge VoIP technology may be the answer. Here, we explain how small businesses and their employees can benefit from work-at-home […]

How SMBs can benefit from VoIP data

Most of us have heard of the great things that Voice over Internet Protocol (VoIP) can do for businesses. These include lower telephone bills, diverse functions, and increased mobility. But did you know that VoIP can also give you better access to customer data? Here are five ways it can work for you. Time/Date data […]