With the rise of remote and hybrid work environments, Voice over Internet Protocol (VoIP) has become a must-have for businesses. This technology offers two options: VoIP softphones and hardphones, each with its own pros and cons. In this article, we’ll discuss the differences between these two VoIP solutions and help you determine which one is […]

Voice over Internet Protocol (VoIP) downtime poses a serious risk, affecting productivity, client relationships, and revenue. However, by proactively implementing these seven strategies, you can keep your VoIP system running smoothly. Pick a dependable VoIP service provider A reliable VoIP system starts with selecting the right provider. The quality of service among VoIP providers can […]

Voice over Internet Protocol (VoIP) offers a range of benefits for organizations, including enhanced call quality, greater scalability and mobility, and reduced operational costs. However, it also introduces specific security risks, and among them are telephony denial-of-service (TDoS) attacks. These attacks can significantly disrupt business communications and operations. Gaining a clear understanding of TDoS threats […]

From cyberattacks to human error, your business communication tools are constantly at risk. This guide explores the critical importance of securing your Voice over Internet Protocol (VoIP) and communication systems, offering practical strategies to protect your team and customers while creating a safer, more reliable environment. The importance of protecting your communication channels today Many […]

With more teams working remotely, modern phone systems are evolving fast. Discover how Zoom Phone compares to traditional Voice over Internet Protocol (VoIP), and learn which one is right for your company’s needs, budget, and tech comfort level. What’s the difference? Traditional VoIP systems have been around for a while, enabling phone calls over the […]

Does your Voice over Internet Protocol (VoIP) system sound like a bad radio signal sometimes? Good news! VoIP Quality of Service (QoS) can eliminate those dropped calls and choppy connections. Here’s what you need to know. What is VoIP Quality of Service? VoIP QoS refers to managing and prioritizing the flow of network traffic through […]

Mark your calendars: May 5, 2025 is the date Microsoft pulls the plug on Skype. For many businesses, this signals a necessary shift toward more robust and feature-rich communication platforms. Instead of viewing this as an inconvenience, see it as an opportunity to level up your team’s connectivity and efficiency. We’ve rounded up some alternatives […]

Modern businesses run on communication — both within teams and with customers. That’s why more small and mid-sized businesses (SMBs) are integrating UCaaS and CCaaS to create a more connected and responsive workplace. This article explores how a unified approach can simplify communication and reduce costs while also offering practical steps for combining the two […]

Wanting to try Voice over Internet Protocol (VoIP) for your business but worried your internet bandwidth might not be able to handle it? A unstable connection can result in poor call quality, echoes, or dropped calls — frustrations no business wants to deal with. To help facilitate a smooth communication experience, we’ll break down VoIP […]

Moving your unified communications (UC) system to the cloud opens the door to greater flexibility, worldwide accessibility, and hassle-free management. But transitioning without disrupting your business takes strategy. This guide breaks down the essential steps for a smooth migration, helping you make the leap with confidence. Consider a hybrid approach Migrating your UC system to […]