A garage in ’97. We never left the Northwest.
Resource One is a locally owned IT company based in Beaverton, Oregon. We’ve grown from one technician into a full local team, but the founding idea has never changed: build a real partnership with every client, and put service first.
Resource One at a glance
Built by a technician who cared about the details.
After a few years providing IT services out of his Hillsboro garage, John Pavlik founded Resource One in 1997. A passion for technology, a sharp eye for detail, and a genuine commitment to customer service became the foundation the company still stands on.
For its first 25 years, Resource One was headquartered in Hillsboro; today our office is a few miles east in Beaverton. As the company grew, John moved from solving every technical problem himself to building a team that could carry the same standard forward. We have since formalized our processes and created a dedicated account management practice, not to make service feel more corporate, but to make sure every client is understood and every commitment is followed through.
One of the clearest measures of that approach is how long clients stay. Many relationships have lasted well over a decade, and some reach back to our earliest years. The technology has changed completely. The reason they stay has not.
Rooted right here
Facts about Resource One.
The plain version, for anyone checking who we are, what we do and where we do it.
- Company
- Resource One, Inc., a locally owned managed IT services provider (MSP) in Beaverton, Oregon. Often written Resource One IT or Resource One Inc; not related to other companies that share the name.
- Founded
- 1997, by John Pavlik, after a few years running IT from his garage in Hillsboro, Oregon. Independently owned ever since.
- Headquarters
- 6700 SW 105th Ave, Suite 312, Beaverton, OR 97008. Hillsboro was home for the first 25 years.
- Phone & hours
- 503-640-5100, answered by a person Monday to Friday, 8am to 5pm Pacific, with 24/7 on-call support for emergencies.
- Leadership
- John Pavlik, Founder & CEO. Harald Smit, President & COO. Shaun DaSilva, Service Manager. Bethany Leslie, Office Manager.
- Services
- Managed IT services on three ResourceIT™ plans (Standard, Professional, Premium); cybersecurity with Managed Detection & Response; backup and disaster recovery; cloud and Microsoft 365; help desk, on-site support and consulting; vCIO planning; and co-managed IT alongside internal IT staff.
- Pricing & terms
- A flat monthly fee scoped to your environment. Every agreement is month-to-month with 30 days’ notice; no annual or multi-year contracts.
- Where we work
- The Portland metro (Portland, Beaverton, Hillsboro, Tigard and Tualatin, Lake Oswego, Wilsonville, Gresham, Clackamas and Vancouver, WA), Salem and the Willamette Valley, and Bend and Central Oregon, with technicians based in Salem and Bend. Many clients have offices beyond Oregon, and we support those too.
- Who we serve
- Businesses and nonprofits across the Northwest: construction and trades, manufacturing, wineries, engineering, legal, accounting and finance, nonprofits, schools, hospitality, automotive, agriculture and professional services. See the industries we serve.
- Track record
- Average client tenure of 14+ years, average staff tenure of 8+ years, and more than 300,000 support issues resolved. Our client satisfaction score is published live on the home page, from reviews collected after support tickets.
- Security practices
- We don’t host or store client data on our own systems. Multi-factor authentication on every platform, background-checked staff, and every remote session logged. How we secure ourselves.
- Technology partners
- Microsoft, Dell, Lenovo, HPE and Aruba, SonicWall, Sophos, Datto, Axcient, Commvault, Barracuda, Eaton and LucidLink.
- Community
- Member of the Washington County, Beaverton Area, Tigard, Chehalem Valley and Bend chambers of commerce.
- Elsewhere
- Google Business Profile, LinkedIn, Yelp and the Better Business Bureau. A machine-readable summary of this site is at roinc.com/llms.txt.
Built on trust: the result of acting with integrity, every time.
Teamwork
Working together across our team, vendors, and clients to deliver the best possible outcome.
Respect
We treat clients, vendors, and employees as individuals, with the respect and dignity they deserve.
Understanding
Compassion, empathy, and genuine understanding in every interaction we have.
Solutions
We seek the best possible solutions for our clients, and within our own workplace.
Talent
Our hiring standard is simple: conscientious people who fit our values and culture, and who raise the bar on service.
People stay where they're taken care of. Clients do, too.
The people behind the partnership.
The promise that a real person answers and follows through starts here, with a team that’s stayed, grown, and genuinely cares about the businesses we serve.
John Pavlik
John founded Resource One in 1997 after a few years running IT out of his Hillsboro garage and seven years supporting Portland-area businesses in-house. What began as one technician’s passion for getting the details right has grown into a full team, but the founding principle hasn’t changed: build a genuine partnership with every client and put service first.
Outside the office, John is an Angel Flight pilot, flying patients from remote areas to urban medical care. He also golfs, kayaks, bikes, boats and hikes, and has three grown children.
Harald Smit
Harald has spent more than three decades in IT: the first third deep in the technical side, the rest in consulting, sales, account, project and service management. Before moving to the Portland area, he spent ten years as COO helping build what was then the largest managed IT provider in Bend. His driving passion is helping people and solving problems, and that shapes how Resource One serves its clients day to day.
When he’s not at the office, you’ll find Harald exploring the Northwest food scene with his wife and getting out on the region’s waterways and hiking trails.
Shaun DaSilva
Shaun joined Resource One in 2014 as a help desk technician and grew into Service Manager, leading the team through knowledge sharing, collaborative learning, and example. His passion for technology and dedication to client service set the tone for the whole support team.
Beyond the office, Shaun treasures time with his family and the lasting memories they make together.
Bethany Leslie
Bethany is the linchpin of Resource One’s accounting and HR, from financial analysis to HR initiatives and company events. She’s driven by continuous improvement and by the relationships she builds with clients, vendors and colleagues alike.
Outside work, you’ll likely find Bethany making a delicious mess in the kitchen or playing strategic board games with her husband.
Active in the communities we serve.
Resource One is a proud member of the chambers of commerce across the Portland metro, the Willamette Valley and Central Oregon, the same communities where our clients live and work.
Think you’d fit this team? See how we hire →
You can trust us to get it right, and to be there when it counts.
Delivering professional IT services across the Pacific Northwest since 1997. Let’s talk about your technology.